FAQ

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment.

Yes! Our urgent care and emergency services are available 24/7.

Urgent Care: In-network means we have a contract with your insurance company for service, including set costs for care provided to you. Out-of-network means we do not have a contract for service and set costs for care. If you receive care at an out-of-network facility, you may be billed a higher rate as determined by your insurance company and benefit plan.

Emergency Care: New Mexico state law says that all patients must be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

Yes! Our urgent care and emergency services are available 24/7.

Overall, it’s first-come, first-served. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away.

You can expect excellent patient care during a visit with PRESNow 24/7 Emergency and Urgent Care. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. If at any point you have a question or concerns, you can rest assured that we’re there to help.

Yes! We will accept any walk-ins at all of our locations.

Yes, PRESNow 24/7 Urgent and Emergency Care accepts most major insurance, including Blue Cross Blue Shield, Presbyterian Health Plan, United, Aetna, Medicare, Medicaid, and more. For a complete list of accepted insurance, click here.

No. We are in-network with most major insurance carriers, so when you need care 24/7, we are here and ready for you.

With PRESNow 24/7 Urgent and Emergency Care, you don’t have to decide. We offer both services in one place. When you come to us, we listen to your concerns and what brought you to us and recommend services to help you feel better and get back on your feet.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner.

An urgent care typically treats non-life threatening conditions such as common colds, flu symptoms, strep throat, lacerations and much more.

An emergency room treats conditions in need of more immediate attention, including chest pain, abdominal pain, dehydration, fractures, and more.

Finding the right level of care for your condition can make a big difference in the outcome of your visit. Receiving care in an emergency room for a non-emergency condition might lead to you paying for a higher level of care than is needed. Visiting an urgent care for an emergency might make your condition worse or take longer to receive care, if you are directed or transferred to a facility that can better handle your needs.

PRESNow 24/7 Urgent and Emergency Care was founded to help you resolve this dilemma. Our unique locations are equipped to handle serious emergencies while also providing access to lower-cost urgent care for non-emergencies, all under one roof. This means that as a patient you do not have to identify where to go. The answer is to always choose PRESNow 24/7 Urgent and Emergency Care.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner.

You can expect excellent patient care during a visit with PRESNow 24/7 Urgent and Emergency Care. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. If at any point you have a question or concerns, you can rest assured that we’re there to help.

We are in-network with most major insurance networks. You can check with your carrier to see if we are in-network for your specific plan. See our Insurance & Costs page for more information.

Yes. You can visit our Pay Your Bill page for more details.

Yes. PRESNow 24/7 Urgent and Emergency Care is a fully licensed emergency room that offers a unique approach to billing. The final billing classification (emergency room vs. urgent care) is determined based on the resources utilized in your care. This ensures patients receive the appropriate level of care while potentially benefiting from reduced costs when urgent care services are sufficient. You will be informed of your billing class before you are discharged from the facility.

If you have any questions or problems with your billing statement, we are happy to help you make sure that it is correct. Sometimes this requires us to have you call your insurance company or take other steps to reconcile your concerns. These are things we will walk you through while assisting you every step of the way. If you have any questions about your bill, please call 1-866-861-7444.

An explanation of benefits (EOB) is a notice your insurance company sends that explains what your policy covers for care and what the associated costs are. It is not a bill. Your EOB may or may not represent what our final bill is. If you have questions about your EOB, please contact your insurance company directly.

We recommend you wait for your final bill from us before contacting us with any questions or concerns, so we can see your final account details and help sort those out for you.