FAQ

An emergency room (ER) treats serious or life-threatening conditions that need immediate attention — such as chest pain, severe abdominal pain, dehydration, or complex fractures.

Urgent care is for non-life-threatening illnesses and injuries, including colds, flu, strep throat, and minor injuries.

At Premier ER + Urgent Care in Waco, Woodway, Temple, and San Marcos, both services are available under one roof — so you don't have to choose.

Your insurance company works directly with providers like Premier ER + Urgent Care to negotiate rates and determine what services cost. These rates are based on factors such as provider quality, accessibility, and overall patient experience at our Central Texas locations.

You can start your check-in online before you arrive, or simply walk in at any of our Premier ER + Urgent Care locations in Waco, Woodway, Temple, or San Marcos — no appointment necessary. Online check-in allows you to get the process started from home so you spend less time waiting and more time getting the care you need.

We are in-network with most major insurance networks at Premier ER + Urgent Care in Central Texas. You can check with your carrier to see if we are in-network for your specific plan. See our Insurance & Costs page for more information.

An Explanation of Benefits, or EOB, is something the insurance company sends to the patient to explain what is allowed by their policies and what the associated charges are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from Premier ER + Urgent Care.

Yes. You can walk-in or start your check-in online. Walk-ins are welcome at all of our Central Texas locations.

No appointment needed. At all of our Central Texas locations in Waco, Woodway, Temple, and San Marcos, you can simply walk in when you need us. We also offer the option to start your check-in process online before you arrive — making your visit as quick and convenient as possible.

Yes. Our emergency services are available 24/7 across Central Texas.

Yes. Urgent Care hours are 7 a.m. to 9 p.m., seven days a week at all of our Waco, Woodway, Temple, and San Marcos locations. Emergency services are available 24/7.

Because Premier ER + Urgent Care is a walk-in facility, it’s hard to predict when we’ll be less busy at our Central Texas locations. However, you can start the check-in process online.

Yes. You can visit our Pay Your Bill page to start a secure online payment.

Think of urgent care as the type of care you would receive at a doctor's office, available without an appointment at our Premier ER + Urgent Care locations throughout Central Texas — including Waco, Woodway, Temple, and San Marcos.

No. At our Waco, Woodway, Temple, and San Marcos locations, we are in-network with most major insurance carriers. When you need care in Central Texas and don't want to — or don't have time to — make an appointment elsewhere, we're here and ready for you.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner throughout the Central Texas communities we serve.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner.

Overall, it’s first-come, first-served at our Central Texas locations. However, if someone is in an emergency situation (such as chest pain, active vomiting, or stroke), we see them right away.

You can expect excellent patient care during a visit with Premier ER + Urgent Care at our locations serving Central Texas. Our care team will evaluate you, listen to your concerns, and create a treatment plan that gives you confidence in your care. If at any point you have a question or concerns, you can rest assured that we’re there to help.

With Premier ER + Urgent Care, you don't have to decide. We offer both urgent care and emergency room services in one place. When you come to us at any of our Central Texas locations in Waco, Woodway, Temple, or San Marcos, we listen to your concerns and what brought you in, then recommend the level of care to help you feel better and get back on your feet.

For urgent care services at Premier ER + Urgent Care in Central Texas, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at Premier ER + Urgent Care in Central Texas, state law says (states or requires) that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.